Business Coaching to Help You Grow Your Business and Achieve Your Personal Best!

Tag: Systems

Work from Home & the Long Game

Posted by on in Business Coaching, Change, Covid-19, Executive Coaching, Success Quotes2 Comments

As the economy opens back up, many people will be finding working from home as part of the new norm. Some business owners and employees want it, some not so much. Wherever you stand, if you have not settled into the WFH format yet, here are a few tips to get you there.:

Think Habits – Our habits determine our success. Do the right things, do them consistently.

Establish Routines – Get into a rhythm and stay there as best you can. Map out your days and your ideal calendar to help you stay on task and avoid distractions. If the first Monday of the month from 8:00 – 12:00 works best for admin work, make it so every month.

Be Professional – Some people can be productive in their jammies. If that is you, awesome. If you need to shower, shave, and put on a suit, do that. If you need to do a Zoom meeting, be sure to follow the prescribed dress code!

Find Your Space – If you do not have a separate home office space with a door, do your best to create a space that will work for you. Find a corner of the family room or basement, set-up a desk, put a calendar on the wall, and whatever else you need to say, “This is my work space and don’t bother me when I am here.” Train family to respect the work schedule and workspace as best as possible.

Self-Care – Be careful this does not get lost in the confusion of being at home vs being at work. Take care of yourself first so that you can take care of everything else.

• Take frequent breaks – get up and walk around, get a drink of water, etc.
• Disconnect when you need to especially from the social media blitz.
• Remember, me time is allowed and necessary.

Finally, WFH is likely to be a large part of the new norm. We were trending that way before Covid-19 and we are definitely there now. So, plan for the long term to WFH and remember a key element to a successful work from home effort is communication. When people are at a distance, we can lose sight of the need for and the effectiveness of our communication so…

Include this last tip into your routine: Call first, call often!

Let me know, how do you find success with WFH?

Batten down the hatches…

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shipstorm
Batten down the hatches!

Weathering the storm is the norm right now.  Battening down the hatches is necessary to help ships keep water out and stay afloat in stormy waters.  In days long gone, the key elements “to batten” include the wooden grates over the hatches in the ships deck, the tarps thrown over the hatches, and furring strips nailed around the edges or ropes to hold the tarps in place.

Four key business elements that help batten down the hatches during troubled times include:

  1. Map out your marketing strategy – having this in place and effective implementation are critical always but especially during the storm.  Keeping your marketing active versus cost cutting approaches makes all the difference between businesses that survive and those that thrive.
  2. Diversify your customer base and service offerings – As a part of 1. above, diversity helps to keep your business off the revenue rollercoaster through tough times as well as any usual seasonal effects.
  3. Plan worst case…sound strategic planning includes what if worst case scenarios most of which won’t ever happen.  But if they did, you are more likely to have a contingency plan ready to go and even if you don’t have just the right plan, working through scenarios is good practice and helps to ensure you and your team can meet the challenge when the need arises.
  4. Set aside a rainy day fund – Every cent counts and even a small rainy day fund sets the right tone for your team from core values to daily cash flow management.

“If you would be wealthy, think of saving as well as getting.”
Benjamin Franklin

If you didn’t have these four key business elements in place before the Covid-19 pandemic hit, you might be feeling the pain.  If so, triage your business and get through as best you can.  When you get a moment and catch your breath, schedule a time for you and your team to take a look at the four key elements above so when the next storm comes, you can batten down the hatches!

When People Miss the Mark…

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Lift people up!
Lift people up!

When people miss the mark, screw up, under perform or just seem to not get it, it’s good to keep in mind:

They may be looking at a different target – My idea of “clean” is probably not the same as your idea of “clean.”

It may be the system – There may be things outside of their control that introduces variation in results, i.e. change in wind speed, different equipment, poor communication…

It could be the consequences – Very often the best employees get “stuck” doing what no one else will and their reward for doing their best is actually a punishment.

Solutions?

Start at home first – It’s our job as leaders to do everything we can to help them do the best job they can.  Make sure you are doing that and…

  • Get on the same page
  • Improve the system
  • Focus on and reward the right behaviors
  • Be a people builder!

Building Trust Through Systems

Posted by on in Business Coaching, Executive Coaching2 Comments

How do you build trust?  The simple answer is “Do what you say you are going to do,” and then keep doing it.  In business, consistency is key to building that trust but finding consistency amongst a number of employees or across departmental boundaries can be difficult.

Customers and employees alike don’t like surprises.  We like things to work smoothly, efficiently and effectively every time.  That’s one reason the fast food industry works so well…supposed to at least.  A Big Mac is pretty much the same in every McD’s across the country.  What makes that possible are the numerous systems that are in place to do everything from making those addictive french fries to taking out the trash to actually making a Big Mac.

Systems allow us to complete tasks and provide products and services in a consistent and (hopefully) cost-effective manner.  When we create and follow the systems, employees and customers can “do what they say they are going to do,” and thus no surprises…we get our needs met and everyone is happy.  Every time the system is used and works, we build trust in each other, in the organization, and in the brand.

Some systems are more important for building trust than others, i.e. receiving a pay check on time and accurate would be higher priority for most people than managing the recycling in the company lunch room.  If you are having trust issues, take a look at the systems you have, or don’t have, in place and whether they are working properly…it just might make a difference!

What systems do you feel are important for building trust?

Rock on!

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