We often find that the consequences for poor performance are inadequate or even non-existent. Good performance normally results in a salary, hourly pay, a pat on the back, bonus pay, promotions, etc. but poor performance is often harder for managers to tackle. Let’s face it. Nobody likes to be the bad guy.
A common problem is absenteeism. Employees that don’t show up to work cost the company money. When management clearly defines the attendance policy and enforces it, employees show up or face the consequences for not showing up. Obviously, getting fired is a great incentive to show up. But, when the policy is unclear and ambiguous or not enforced, some employees will take advantage. If the attendance policy says work starts at 8:00 a.m., and an employee continually strolls in at 8:15, and there are no negative consequences, why would he start coming in at 8:00 a.m.?
Take a look at your policies and procedures. Are they clear and well defined? If so, are they followed resulting in positive consequences, and if not, are the negative consequences enforced? Asking these two simple questions could save your company a great deal of time and money.
reprint: ea lewis consulting, management tips and best practices, 2004